Last Updated: 27/02/2026

At AeroTech Services Ltd, we are committed to delivering high-quality drone services, equipment, and training programs. This Refund and Returns Policy outlines the terms under which refunds, returns, and cancellations may be processed.

Please read this policy carefully before making a purchase.

1. General Policy

All refund and return requests are handled on a case-by-case basis and must comply with the conditions outlined below. By purchasing our products or services, you agree to this policy.

2. Drone Sales & Equipment Purchases

Eligibility for Returns

Returns may be accepted under the following conditions:

  • The item is returned within 1 day of delivery.
  • The product is unused, unopened, and in its original packaging.
  • All accessories, manuals, and included components are intact.
  • Proof of purchase is provided.

Non-Returnable Items

The following items are not eligible for return:

  • Used or activated drones and equipment.
  • Software licenses or digital products.
  • Custom-ordered or specially configured equipment.
  • Damaged items resulting from misuse, negligence, or improper handling.

Inspection & Approval

All returned products will undergo inspection upon receipt. If approved, refunds will be processed within 7–14 business days to the original payment method.

Shipping fees are non-refundable unless the return is due to our error.

3. Drone Services (Inspection, Surveying, Monitoring, etc.)

Due to the nature of professional drone services:

  • Deposits paid to secure bookings are non-refundable once scheduling and mobilization planning have commenced.
  • Cancellations made at least 72 hours before scheduled deployment may qualify for partial refunds (excluding administrative and planning costs).
  • If AeroTech Services Ltd cancels a service due to operational or weather constraints, clients may choose between rescheduling or receiving a full refund of unused service fees.

4. Training Programs & Courses

Course Registration

  • Registration fees are non-refundable once course materials have been issued.
  • Cancellations made at least 5 business days before course commencement may qualify for a partial refund (administrative charges may apply).
  • No refunds will be granted once the training program has started.

Participants may request rescheduling, subject to availability and approval.

5. Damaged or Defective Products

If you receive a defective or damaged product:

  • Notify us within 48 hours of delivery.
  • Provide clear photos and a description of the issue.
  • Do not use the item before reporting the defect.

We will arrange repair, replacement, or refund as appropriate after verification.

6. Refund Processing

Approved refunds will be processed to the original payment method. Processing time may vary depending on your financial institution.

AeroTech Services Ltd is not responsible for delays caused by banks or payment processors.

7. Chargebacks

Customers are encouraged to contact us directly before initiating a chargeback. Unauthorized chargebacks may result in suspension of services or future transactions.

8. Contact Us

For all refund and return inquiries, please contact:

AeroTech Services Ltd
Website: www.aerorecondrones.com
Email: info@www.aerorecondrones.com

We appreciate your business and remain committed to delivering professional, transparent, and customer-focused service at all times.

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